Support Center
Get the help you need to succeed with your embedded systems projects. Our comprehensive support includes technical assistance, documentation, and community resources.
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Frequently Asked Questions
Find quick answers to common questions about our products and services.
We accept MTN Mobile Money, Airtel Money, and Pay on Dellivery. All payments are processed securely through our encrypted payment gateway.
We offer free shipping within Kampala for orders above UGX 500,000. Standard delivery takes 2-3 business days within Kampala and 3-5 days to other parts of Uganda. Express delivery is available for urgent orders.
Yes! We provide comprehensive technical support including setup guides, troubleshooting, code examples, and direct support from our engineering team. Support is available via email, phone, and live chat.
We offer a 30-day return policy for unused items in original packaging. Defective items can be returned within 1 year of purchase. Please contact our support team to initiate a return.
Yes, we offer competitive pricing for bulk orders. Discounts start at 5% for orders above UGX 500,000 and can go up to 20% for large institutional orders. Contact our sales team for a custom quote.
Once your order ships, you'll receive a tracking number via email and SMS. You can track your package on our website or through our delivery partner's tracking system.
Our engineering team can design custom PCBs, develop firmware, and create complete embedded solutions for your specific requirements. Contact us to discuss your project.
Most products come with manufacturer warranties ranging from 6 months to 2 years. We also provide our own warranty for products we manufacture. Check individual product pages for specific warranty information.